About the Role
D L Resources is hiring a (Back-End / Back-Office) Bank Operations Officer to support the Card Operations function of a client Bank.
The successful candidate will be responsible for processing card-related customer requests accurately and within agreed service-level timelines. This position is suitable for candidates with experience or interest in banking operations, card operations, financial services administration, transaction processing, customer fulfilment, or back-office operations.
Key Responsibilities
- Process a wide range of customer requests relating to card services, card payments, account maintenance, and customer fulfilment, including card issuance, activation, replacement, cancellation, payment processing, billing-related requests, GIRO and recurring payment instructions, card account updates, transaction enquiries, fee-related requests, and other card servicing activities.
- Review supporting documents and system information to ensure that requests are complete, accurate, and properly authorised.
- Complete operational transactions within the agreed Service Level Agreement (SLA) and turnaround time.
- Perform accurate data entry, verification, reconciliation, and documentation of processed requests.
- Manage and resolve customer, internal stakeholder, and business-unit queries, feedback, and complaints promptly.
- Escalate exceptions, discrepancies, incomplete documentation, and operational risks to the relevant teams.
- Follow established banking procedures, regulatory requirements, operational controls, and data confidentiality standards.
- Maintain accurate records and support audit, compliance, and operational reporting requirements.
- Identify opportunities to improve productivity, process efficiency, risk controls, and service quality.
- Support workflow automation, process digitisation, and operational improvement initiatives.
- Collaborate with internal departments and cross-functional stakeholders to resolve operational issues.
- Perform administrative duties and other ad-hoc operational tasks assigned by management.
Job Requirements
- Diploma or Degree in Banking, Finance, Business Administration, Accountancy, or a related discipline.
- Preferably one to two years of experience in: Banking operations, Card operations Back-office processing Financial services operations, Transaction processing, Customer fulfilment Loan, payment, account, or application processing
- Candidates with relevant internship experience or strong administrative processing experience may also be considered.
- Able to manage multiple requests and priorities in a fast-paced, high-volume operational environment.
- Meticulous and detail-oriented, with a strong focus on accuracy and service quality.
- Strong analytical, problem-solving, and decision-making skills.
- Able to identify discrepancies, investigate operational issues, and recommend practical solutions.
- Good written and verbal communication skills.
- Strong stakeholder-management and cross-functional collaboration abilities.
- Proficient in Microsoft Office, particularly Microsoft Excel, Word, and PowerPoint.
- Comfortable working with banking systems, internal processing platforms, and digital workflows.
- Self-motivated, resourceful, adaptable, and able to work independently.
- A collaborative team player with a positive attitude towards change and process improvement.
Why Join This Assignment
- Gain hands-on experience with a leading Singapore bank.
- Build experience in retail banking and card operations.
- Develop knowledge of banking processes, service-level management, operational risk, and regulatory controls.
- Participate in process improvement and digitisation initiatives.
- Potential contract renewal based on performance and business requirements.
Interested candidates may apply directly or reach out to our recruitment team via WHATSAPP or mobile +65 8205 8582
(Company EA License No. 24C2333)
