Retail Associate

1. ROLE DESCRIPTION

The Retail Assistant/Associate is responsible for assisting customers, processing sales transactions, maintaining a clean and organized store, and ensuring a positive shopping experience.

The ideal candidate is a customer-oriented, adaptable, and responsive individual well-fitted to communicate with high-end customers he or she is able to multitask, prioritise and manage time effectively.

2. SPECIFIC RESPONSIBILITIES

Customer Service & Enquiries

-Assist customers with general enquiries and provide information on services

-Maintain a positive, empathetic, and professional attitude towards customers at all times

-Communicate effectively with customers through various channels (in-person, phone, messaging)

-Respond promptly to customer enquiries and ensure timely follow-ups

-Acknowledge and resolve customer concerns professionally and efficiently

Order Processing & Store Operations

-Assist with order placement, processing, and collection of serviced items

-Record and maintain accurate details of customer transactions, interactions, and feedback

-Inform customers when their orders are ready for collection

-Ensure proper handling, packing, and processing of bags, wallets, and shoes for servicing

-Manage and track collection deadlines and schedules

Product & Service Knowledge

-Stay well-informed about Dr Bags services and processes to confidently assist customers

-Conduct skilled assessments, cleaning, colouring, and minor repair services for leather goods

Teamwork & Store Support

-Work closely with colleagues to ensure smooth store operations

-Provide feedback to improve customer service processes and efficiency