Retail Assistant Store Manager (DORS at Design Orchard)

WHO WE ARE

DORS (Design Orchard Retail Showcase), is Singapore pre-eminent multi-label store that supports top local designers in the lifestyle and fashion industries. The location serves as a creative incubator, vibrant events space, and a platform in the heart of Orchard Road for Singapore's homegrown brands to showcase their creativity to the world. DORS houses over 100 brands in these categories, making it Singapore's largest physical one-stop shopping destination for local labels.

DORSe is the ai-powered digital channel that will fuel the growth of DORS through the merging of both digital and physical channels.

DORS is run by Singapore Fashion Council (SFC), the official association for the fashion industry in Singapore. Our mission at SFC is quite simple: To create A Vibrant Asian Hub For Responsible* Fashion.

Career Opportunity / Role Overview:

The Retail Assistant Store Manager is a key member of the DORS family and the face of DORS to our customers. Knowledgeable, friendly, enthusiastic, you will provide a unique experience that embodies our Brand DNA.

As this role is in a service environment, you should be someone who has strong communication and interpersonal skills with a great and welcoming personality. He/she should inspire and lead the team to deliver a seamless customer experience to make every visit to DORS unforgettable.

You will have opportunities for growth and career progression; both within the Store or in other functions such as Retail Operations, Marketing and more.

If you are passionate about making a difference and supporting our local businesses, or love interacting with customers whilst being part of a professional and dynamic team, we want you to join our DORS family!

Job Description:

• Manage the day-to-day operations of the store.
• Meet sales goals by managing, motivating, mentoring and providing feedback to retail staff and managing team
• Manage stock levels and make key decisions about stock control.
• Oversee product pricing, maintain statistical and financial records
• Ensure high level of customer satisfaction through excellent service
• Handle front-end customer service feedback
• Ensure that safety, security and administration procedures are followed
• Manage retail staff such as interviewing potential staff, conducting appraisals
• Responsible for the training and development of staff including coaching and mentoring
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives
• Assist with any other duties and tasks as assigned by our Store Manager.

Pre-requisites:

• Minimum 3 years experience in managing a store and team.
• Self-motivated and possess outstanding communication and interpersonal abilities.
• Excellent planning, organizing, leadership and motivation skills.
• Possess ability to work under pressure and handle challenging situations in a fast-paced environment.
• Believes in importance of training and development to coach and mentor team members to achieve greater heights.
• Customer oriented and operation savvy.
• Have a positive, cheerful demeanour, and be a team player.
• Passionate about, and supportive of, local fashion brands, products, and stories.
• Want to be part of a retail family that sets common goals and works together to create a positive, supportive work and retail environment.
• Proficient in Microsoft Office to do store analysis and reports

Why Join DORS

• Be part of an exciting omni-channel retail transformation with a strong physical store presence and a growing e-commerce business.
• Work in a dynamic environment that supports local designers and innovative retail experiences.
• Opportunity to play a key role in shaping DORS digital future and expanding our reach online.

What We Offer

• The Singapore Fashion Council platform offers an opportunity to work with a diverse and talented team of innovators and industry leaders.
• Flexible working arrangements.
• Access to cutting-edge technologies and resources.
• A dynamic, creative and collaborative work environment.
• The chance to make a meaningful impact on the future of the Fashion-Tech, Sustainability-Tech, and Retail-Tech sectors.
• Performance-based annual performance bonus and AWS.

Equal Opportunity Employer

• At Singapore Fashion Council, we are committed to fostering a workplace that values diversity, equity, and inclusion. We believe that creativity and innovation thrive in an environment where diverse perspectives are celebrated.
• We welcome applicants of all backgrounds, experiences, and identities, including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and socioeconomic status. Our goal is to create an inclusive culture where everyone feels empowered to contribute their unique talents and skills.
• As an equal opportunity employer, we provide fair and equitable opportunities for all individuals to grow and succeed in the dynamic fashion industry.
• If you think you are the right fit for the role and wish to be part of the SFC team, we would love to meet you.
• By submitting your Curriculum Vitae (CV)/Resume, you agree to your data being used in conjunction with recruitment and employment purposes.
• To maximize your opportunities to work with us, you are encouraged to keep the information provided accurate, complete and up to date.

Our Data Protection notice for Job Applicants is attached here: https://www.sgfashioncouncil.org.sg/privacy-policy/.

IMPORTANT

We do not collect any of the following:

• NRIC/FIN or any national identifiers.
• Photo
• Date of birth
• Age
• Spouse/Family information

or any other sensitive personal data that is not required at this stage of job application.

Please do NOT include these in your CV/Resume and we reserve the right to delete such data and/or reject any application that contains the above.