Retail Assistant/Associate (Part-time & Full-time)

We are looking for part-timers (3 or 4 days per week) and full-timers (5 days per week).

1. ROLE DESCRIPTION
The Retail Assistant/Associate is responsible for assisting customers, processing sales transactions, maintaining a clean and organized store, and ensuring a positive shopping experience.
Dr.Bags is committed to facilitating a high performance and multi-dimensional learning curve that creates a strong foundation for young professionals with the ambition to thrive in the luxury e-commerce service industry.
The ideal candidate is a customer-oriented, adaptable, and responsive individual well-fitted to communicate with high-end customers he or she is able to multitask, prioritise and manage time effectively. As we continue to lead the luxury restoration industry in Singapore, we are looking for a candidate who appreciates superior craftsmanship, fashion and art.

2. SPECIFIC RESPONSIBILITIES
Customer Service & Enquiries
-Assist customers with general enquiries and provide information on services
-Maintain a positive, empathetic, and professional attitude towards customers at all times
-Communicate effectively with customers through various channels (in-person, phone, messaging)
-Respond promptly to customer enquiries and ensure timely follow-ups
-Acknowledge and resolve customer concerns professionally and efficiently

Order Processing & Store Operations
-Assist with order placement, processing, and collection of serviced items
-Record and maintain accurate details of customer transactions, interactions, and feedback
-Inform customers when their orders are ready for collection
-Ensure proper handling, packing, and processing of bags, wallets, and shoes for servicing
-Manage and track collection deadlines and schedules

Product & Service Knowledge
-Stay well-informed about Dr Bags services and processes to confidently assist customers
-Conduct skilled assessments, cleaning, colouring, and minor repair services for leather goods

Teamwork & Store Support
-Work closely with colleagues to ensure smooth store operations
-Provide feedback to improve customer service processes and efficiency
-Assist in covering shifts at other store locations when assigned by Management
-Perform any other tasks as directed by the supervisor or Management

3. COMPETENCIES
-Develop effective communication, problem-solving skills and interpersonal skills to manage clients tactfully
-To be able to learn and identify clients needs and issues, and discover what it takes to meet their needs in a retail environment
-Develop ability to multitask, organise, prioritise, and manage time effectively