Retail Area Manager

Job Description:

• Oversee and manage 4-6 assigned outlets, including operational and manpower planning.
• Report directly to the Operations Manager and collaborate with them on key operational issues.
• Coordinate with the Marketing Department to address marketing needs and concerns.
• Submit weekly and monthly operational reports to the Operations Manager.
• Assist in store openings and closures as needed.
• Complete intensive operational training at designated outlets within a specified timeline.
• Help develop and implement operational policies, systems, and processes to support the company's growth.
• Monitor and manage the sales performance of assigned outlets.
• Attend monthly Operations meetings to address operational challenges and contribute to sustainable growth.
• Review and streamline SOPs for better operational efficiency.
• Assist in the recruitment of outlet employees and support employee development.
• Conduct staff training and outlet examinations for development and promotion.
• Address customer complaints related to service or product quality.
• Assess the performance of Store Managers and outlet employees, and take corrective actions when necessary.
• Manage outlet expenses and inventory to ensure efficient operations.
• Develop, motivate, and retain staff, especially high performers, to help them meet quality and productivity targets.
• Participate in projects related to operations, such as new product testing, supplier/vendor management, inventory control, POS training, and other initiatives to support business growth.