We are seeking an experienced and dynamic Restaurant Training Manager to join our service team. To develop, implement, and oversee training programs for front-of-house staff to ensure consistent, high-quality customer service and operational efficiency.
Key Responsibilities
- Training Program Development: Design onboarding and continuous training modules for servers, hosts, bartenders, and other FOH staff.
- Standards & SOPs: Create and maintain service standards, SOPs, and guest experience protocols.
- Staff Coaching: Observe service, provide real-time feedback, and coach team members to improve performance.
- Onboarding: Oversee the training of all new hires, ensuring they meet service expectations.
- Customer Experience Analysis: Review feedback, mystery shopper reports, and service metrics to identify areas for improvement.
- Team Communication: Collaborate with GMs, Chefs, and FOH leads to align on training needs and service goals.
Skills & Qualifications
- Strong hospitality/service background (restaurant or hotel experience)
- Excellent communication and presentation skills
- Experience in training and staff development
- Knowledge of POS systems and reservation tools (e.g., Toast, OpenTable)
- Attention to detail and service-oriented mindset
- Leadership and team-building capabilities
