Restaurant Supervisor

Job Responsibilities

• Supervise daily restaurant operations and ensure smooth service during assigned shifts.
• Lead and coordinate service staff to maintain efficient operations and good customer service standards.
• Assist the Restaurant Manager with staff deployment, scheduling and daily operational requirements.
• Brief staff before service and assign duties according to operational needs.
• Train and guide new and existing employees on service procedures, menu knowledge and company standards.
• Ensure customers are attended to promptly and professionally.
• Handle customer enquiries, feedback and complaints and escalate serious matters to management when necessary.
• Coordinate with the kitchen team to ensure timely and accurate preparation and serving of orders.
• Monitor restaurant cleanliness, table setup and overall presentation.
• Assist with opening and closing procedures, including cash handling and POS reconciliation where required.
• Monitor stock levels of beverages, operating supplies and other restaurant items.
• Assist with stock ordering, receiving and inventory checks.
• Ensure staff comply with food hygiene, workplace safety and company procedures.
• Monitor staff attendance, punctuality, grooming and work performance.
• Support the Restaurant Manager in achieving sales, service and operational targets.
• Perform other duties related to restaurant operations as assigned by management.

Requirements

• Relevant experience in F&B, restaurant or hospitality operations.
• Supervisory experience in a restaurant environment is preferred.
• Good leadership, communication and customer service skills.
• Able to supervise and coordinate a team during busy service periods.
• Able to handle customer feedback and operational issues professionally.
• Basic knowledge of POS systems, cash handling and inventory control is preferred.
• Able to work in a fast-paced environment.
• Willing to work shifts, weekends and public holidays when required.