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Key responsibilities
. Lead the front-of-house team to achieve daily operational, service and sales goals
. Coordinate stations, reservations, cashiering, delivery orders, complaints and handovers
. Train staff and monitor service, hygiene, safety and wastage standards
. Complete operational reports and coordinate solutions across teams
Requirements
. At least 2 years of relevant F&B experience team-leading experience preferred
. Familiar with POS, reservations, cashiering and basic operational reports
. Strong leadership, communication and on-floor problem-solving skills
. Language requirement: Able to communicate in English and Mandarin to handle inquiries and complaints directly from Mandarin-speaking customers and liaise with Mandarin-speaking suppliers
Remuneration & benefits
. Annual Leave: 14 days
. Staff meals
. Medical reimbursement and insurance
. Monthly performance incentive
. Monthly profit sharing
. Year-end performance bonus
. Employee discount
. Annual remuneration review
. Training and multi-station career progression
Job ID: 152323695
Skills:
Hospitality, Upselling, Restaurant Operation, Service Quality, Customer Service, Cashiering, Customer Satisfaction, Teamwork, Restaurant Management