Location: Dempsey Hill, Singapore
Work Week: 5 days/week, 2 off days
Company: Ebb & Flow Group
About Us
Ebb & Flow Group is a Singapore-based F&B hospitality group operating a portfolio of distinctive dining concepts across Singapore. We pride ourselves on delivering warm, attentive, and memorable guest experiences across every touchpoint of the dining journey.
The Role
We are looking for a capable and hands-on Floor Supervisor to oversee front-of-house operations at our new modern Chinese cuisine concept in Dempsey. The ideal candidate has prior experience leading a service team, and takes ownership of the guest experience on the floor while guiding and supporting junior service staff.
Key Responsibilities
- Oversee daily floor operations, ensuring smooth and efficient service throughout each shift
- Lead, guide, and supervise Waiters/Service Crew, ensuring service standards and etiquette are consistently upheld
- Manage table allocation, reservations, and guest flow, especially during peak hours
- Handle guest feedback, requests, and complaints professionally, resolving issues on the floor where possible
- Conduct briefings for service staff before shifts, communicating key updates (menu changes, VIP guests, promotions, etc.)
- Support training and onboarding of new service crew
- Monitor cleanliness, table setup, and overall presentation of the dining area
- Coordinate closely with kitchen and bar teams to ensure timely and accurate service
- Assist with basic administrative duties, including scheduling support, stock checks for service items, and end-of-shift reporting
- Step in to support service directly during high-volume periods
Requirements
- Prior experience as a Floor Supervisor, Team Lead, or senior Service Crew in a F&B/hospitality setting required
- Strong leadership and communication skills, with the ability to guide a team under pressure
- Guest-oriented mindset with strong problem-solving skills
- Able to work in a fast-paced environment and multitask during peak service hours
- Willing to work rotating shifts, weekends, and public holidays as needed
- Basic proficiency in POS systems and reservation platforms preferred
What We Offer
- Opportunity to be part of the opening team for an exciting new modern Chinese dining concept
- Career growth within a growing F&B group with multiple concepts
- Staff meals and other benefits as per company policy
