Job Summary
Lead restaurant operations to deliver efficient service and a positive guest experience. Support and coach team members, manage inventory and cash transactions, and resolve service disruptions to ensure smooth daily operations.
Responsibilities
- Deliver prompt and efficient service to guests, representing a positive image of yourself and the company
- Complete opening and closing duties accurately and on schedule
- Assist, encourage, and support team members in executing their daily responsibilities
- Monitor restaurant operations including inventory management, food and beverage service quality, cash transactions, complimentary items, and voided payments
- Collaborate with the Operation Manager to deploy team members effectively, manage food and drink flow, sequence service, and resolve service disruptions or guest complaints promptly across all shifts
- Coach and develop new and existing team members by providing constructive performance feedback to enhance their effectiveness
- Monitor staff performance to identify training needs and opportunities for growth
- Respond to guest inquiries and provide informed recommendations
- Perform additional duties as assigned to support restaurant operations
Preferred competencies and qualifications
- Experience managing restaurant operations and leading people for at least 2 years
- Passion for the hospitality and lifestyle industry with a commitment to long-term growth
- Proven ability to develop people's skills and solve problems positively with a proactive attitude
- Strong time management skills, effective communication, and a collaborative team approach
