This role requires someone who is energetic, service-oriented and capable of managing both restaurant and event operations in a fast-paced environment.
Key Responsibilities
Operations Management
- Oversee day-to-day restaurant operations
- Ensure smooth service during lunch, dinner and events
- Maintain high standards of food quality, cleanliness and customer service
- Monitor opening and closing procedures
- Ensure SOP compliance across all departments
Team Management
- Lead, supervise and motivate service and kitchen teams
- Conduct staff training and performance evaluations
- Prepare staff schedules and manpower planning
- Foster a positive and professional working environment
Customer Experience
- Handle customer feedback and service recovery professionally
- Build strong guest relationships and improve customer satisfaction
- Ensure guests enjoy a memorable dining experience
Sales & Business Development
- Drive restaurant sales and operational profitability
- Support marketing campaigns and promotional activities
- Assist in corporate events, weddings and private functions
- Increase customer retention and repeat business
Inventory & Cost Control
- Monitor stock ordering and inventory management
- Control food cost, beverage cost and wastage
- Work closely with suppliers and vendors
- Ensure proper stock rotation and storage practices
Compliance & Hygiene
- Ensure compliance with SFA and workplace safety regulations
- Maintain restaurant cleanliness and hygiene standards
- Ensure food safety and sanitation requirements are followed
Requirements
Preferred Qualifications
- Minimum 3-5 years of experience in F&B or restaurant management
- Experience in cafés, lifestyle restaurants, beach clubs or event venues preferred
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
- Strong problem-solving and multitasking abilities
- Customer-focused mindset with excellent interpersonal skills
- Knowledge of POS systems and restaurant operations
- Able to work weekends, public holidays and night shifts
