RESTAURANT MANAGER

Position Summary: As a Restaurant Manager for our Chinese restaurant, you will be responsible for overseeing all aspects of restaurant operations, ensuring the highest level of customer satisfaction, and managing a team of staff members. This role requires a commitment to working on weekends and public holidays to maintain smooth restaurant operations during peak periods.

Key Responsibilities:

1. Operational Management:

. Ensure the smooth day-to-day operations of the restaurant.

. Oversee staff scheduling, including weekend and public holiday shifts.

. Monitor and maintain high standards of food quality, service, and cleanliness.

. Manage inventory levels and order supplies as needed.

2. Customer Service:

. Provide excellent customer service and ensure a positive dining experience for all guests.

. Address customer feedback and concerns promptly and professionally.

. Train and supervise staff to deliver outstanding service.

3. Staff Management:

. Recruit, train, and develop restaurant staff, including servers, kitchen staff, and support staff.

. Conduct regular performance evaluations and provide coaching and feedback.

. Create and maintain a positive and motivated work environment.

4. Financial Management:

. Monitor and manage restaurant expenses, including labor and food costs.

. Prepare and manage budgets, financial reports, and forecasts.

. Implement strategies to increase revenue and profitability.

5. Menu and Quality Control:

. Collaborate with the chef to develop and update the restaurant's menu.

. Ensure consistency in food quality, presentation, and portion sizes.

. Conduct regular quality checks and address any issues promptly.

6. Health and Safety:

. Ensure compliance with all health and safety regulations and food safety standards.

. Conduct regular inspections to maintain a safe and clean dining environment.

. Train staff on safety protocols.

7. Marketing and Promotion:

. Develop and execute marketing strategies to attract and retain customers.

. Plan and organize special events, promotions, and marketing initiatives.

. Engage with the local community to build the restaurant's reputation.

8. Administrative Tasks:

. Handle administrative duties, including payroll processing, record-keeping, and reporting.

. Manage reservations, customer inquiries, and booking arrangements.

. Maintain accurate records of sales and expenses.

Qualifications:

. Proven experience as a Restaurant Manager, preferably in a Chinese restaurant or a similar dining establishment.

. Strong leadership and interpersonal skills.

. Excellent problem-solving abilities and the ability to handle challenging situations calmly and professionally.

. Familiarity with restaurant management software and financial tools.

. A passion for delivering exceptional customer service.

. Flexibility to work on weekends and public holidays as needed to support restaurant operations.

EA License ID :18C9520

EA Registration ID :R1765753