Restaurant Manager

Responsibilities

• Manage and lead day-to-day restaurant operations, hands-on and proactively in execution service ensuring operational excellence and guest satisfaction
• Engage with guests professionally, handle feedback and complaints promptly
• Compliance with fine dining service standards and sequence of service
• Maintain high standards of cleanliness, grooming and restaurant presentation
• Monitor inventory levels, COGS and stocks availability
• Ensure opening and closing procedures are carried out according to SOPs
• Coordinate with kitchen team on menu and service matters
• Manage reservation management, table allocation and VIP arrangements
• Conduct training on service standards, menu knowledge and dining etiquette
• Ensure proper onboarding, orientation and on-the-job training for new staff
• Implement and enforce company policies and operational procedures
• Perform other ad-hoc operational duties as assigned

Requirement

• Minimum 3 years in a full-service restaurant with a similar role, restaurant operations.
• Excellent customer service skills and a passion for creating exceptional dining experiences.
• Knowledge of food and beverage service
• Knowledge of dining etiquette
• Good time management