Restaurant Manager

Job Description

• Overseeing daily operations to ensure smooth service.
• Controlling costs and managing budgets.
• Manage customer service, handle inquiries, and resolve complaints.
• Ensuring compliance with health, safety and sanitation standards.
• Implement and contribute to marketing and promotional plans.
• Managing staff schedules, training, hiring and performance.
• Conduct performance reviews and provide feedback.
• Resolve employee conflicts.
• Perform inventory audits and maintain stock levels.
• Order food, beverages, and other supplies from vendors.
• Plan and manage menu.

Requirements

• 2-5 years in food service industry, with supervisory/management experience.
• Degree in Business Management hospitality management preferred.
• Strong leadership, motivating, training, and managing staff, setting goals, delegating.
• Strong customer service, handling complaints, ensuring high satisfaction.
• Good communication, excellent verbal, written and interpersonal skills.
• Problem-Solving, ability in resolving issues calmly and effectively.
• Ability in managing priorities, multitasking, attention to detail.
• Acute financial management skills, budgeting, cost control, inventory and financial reporting.
• Able to work flexible hours (nights, weekends, holidays).
• Proficiency with POS (Point of Sale) systems.
• Familiarity with restaurant management/scheduling software.
• Basic computer literacy (MS Office, email).