Restaurant Manager

Overall Operations Management

• Oversee daily restaurant operations to ensure smooth and efficient service.

• Ensure compliance with company policies, hygiene standards, and safety regulations.

Staff Management & Leadership

• Recruit, train, schedule, and supervise restaurant staff.

• Monitor staff performance and conduct regular evaluations.

• Resolve staff issues and maintain discipline and teamwork.

Customer Service & Satisfaction

• Ensure high standards of customer service at all times.

• Handle customer complaints professionally and promptly.

• Build strong customer relationships to encourage repeat business.

Financial & Cost Control

• Manage budgets, daily sales reports, and cash handling.

• Control food, beverage, and labor costs to maximize profitability.

• Monitor inventory levels and minimize wastage.

Sales & Business Development

• Implement marketing and promotional strategies to increase sales.

• Analyze sales trends and recommend improvements.

• Support business growth initiatives and revenue targets.

Inventory & Supplier Management

• Manage stock ordering, receiving, and storage.

• Coordinate with suppliers and negotiate pricing where applicable.

• Ensure adequate stock availability without over-ordering.

Food Quality & Hygiene

• Ensure food quality, presentation, and portion control meet standards.

• Maintain strict cleanliness, hygiene, and NEA food safety compliance.

• Conduct regular inspections of kitchen and dining areas.

Compliance & Licensing

• Ensure compliance with MOM, NEA, and other regulatory requirements.

• Maintain valid licenses, permits, and certifications.

• Ensure foreign staff work pass compliance and proper documentation.

Reporting & Administration

• Prepare operational reports for management review.

• Maintain staff records, attendance, and payroll coordination.

• Assist management in audits and inspections.

Crisis & Problem Management

• Manage operational issues, emergencies, and service disruptions.

• Implement corrective actions to prevent recurrence.