Key Responsibilities:
Restaurant Operations:
- Oversee the daily operations of the restaurant, ensuring smooth service and a high standard of food and beverage offerings.
- Manage the restaurant's opening and closing procedures, including ensuring all health and safety guidelines are met.
- Ensure the cleanliness and organization of the dining area, including dining tables, service stations, and kitchen areas.
Staff Management:
- Recruit, train, and supervise restaurant staff, including servers, bartenders, hosts, and support staff.
- Ensure that all staff provide professional, friendly, and efficient service to all members and guests.
- Schedule shifts and manage labor costs to ensure staffing levels are appropriate without exceeding the budget.
- Conduct regular performance evaluations and provide ongoing feedback and coaching to staff.
Customer Service & Member Relations:
- Ensure that members and guests have a memorable dining experience by consistently delivering excellent customer service.
- Address any member or guest concerns or complaints in a timely and professional manner.
- Foster strong relationships with club members and encourage repeat visits and positive word-of-mouth.
Menu & Food Quality Management:
- Collaborate with the executive chef to develop and maintain the restaurant's menu, ensuring it meets the preferences of members and aligns with seasonal ingredients.
- Ensure that food presentation, quality, and portion sizes are consistently high.
- Monitor food inventory levels and work with the kitchen team to maintain cost control and minimize waste.
Financial Management:
- Develop and manage the restaurant's budget, focusing on controlling costs (labor, food, beverage) and maximizing profitability.
- Analyze financial reports (sales, inventory, labor costs) and adjust operations as needed to meet financial goals.
- Manage pricing strategy and monitor market trends to ensure competitive pricing.
Event Coordination:
- Coordinate and manage special events, including private dinners, banquets, parties, and other club events that require food and beverage services.
- Work with the events team to plan and execute flawless events, ensuring that service standards are upheld.
- Customize menus and dining experiences for special occasions or private function
Health & Safety Compliance:
- Ensure all health and safety regulations are strictly adhered to, including food safety standards and alcohol licensing requirements.
- Conduct regular inspections of the kitchen and dining area to ensure cleanliness, organization, and compliance with club policies.
- Ensure that all restaurant staff are trained on food safety, hygiene practices, and emergency procedures.
Marketing & Member Engagement:
- Develop strategies to promote the restaurant to club members, including specials, themed nights, or loyalty programs.
- Collaborate with the club's marketing team to design promotional campaigns, both internal (newsletters, member events) and external (online presence, social media).
- Participate in club events and activities, enhancing visibility and engagement for the restaurant.
