Restaurant Manager

The Restaurant Manager oversees the daily operations of the restaurant to ensure an exceptional guest experience, efficient service, and high profitability. They are responsible for leading the front-of-house and (where applicable) supporting the back-of-house teams, maintaining high standards of quality, service, hygiene, and compliance, and implementing strategic initiatives to grow revenue and improve operations.

Key Responsibilities

. Operations Management

. Supervise daily restaurant operations, including opening and closing procedures.

. Ensure smooth service flow and address any operational issues promptly.

. Maintain cleanliness, organization, and overall appearance of the restaurant.

. Monitor inventory levels coordinate ordering and supplier relationships.

. Oversee compliance with food safety, health, and hygiene regulations.

. Staff Management

. Recruit, train, schedule, and manage restaurant staff (waitstaff, bartenders, hosts, etc.).

. Conduct regular performance evaluations and staff meetings.

. Build a positive, team-oriented work culture.

. Address and resolve employee concerns professionally.

. Guest Relations

. Maintain a strong presence on the floor to engage with guests.

. Handle guest feedback, complaints, and special requests with a customer-first approach.

. Ensure a consistent high standard of hospitality and service.

. Financial Management

. Manage budgets, payroll, and cost control measures.

. Analyse sales and labour reports to maximize profitability.

. Assist with the creation and execution of promotions and upselling initiatives.

. Marketing and Sales Support

. Collaborate with marketing teams or external agencies for promotions, events, and social media initiatives.

. Maintain high standards for restaurant reputation on review platforms and manage responses.

. Leadership and Reporting

. Report regularly to the General Manager, Owner, or Head Office on KPIs (Key Performance Indicators).

. Recommend improvements for service, operational procedures, and customer engagement.

. Implement SOPs (Standard Operating Procedures) and ensure consistency across shifts.