Restaurant Operations Manager - Job Description

Job Title

Restaurant Operations Manager

Job Summary

We are seeking an experienced and hands-on Restaurant Operations Manager to oversee daily operations, drive service excellence, and ensure operational efficiency across the restaurant. The ideal candidate is a strong leader with a passion for hospitality, team development, customer satisfaction, and financial performance.

This role is responsible for managing front-of-house and back-of-house coordination, staffing, inventory, compliance, guest experience, and profitability while maintaining brand and service standards.

Key Responsibilities

Operations Management

• Oversee day-to-day restaurant operations to ensure smooth and efficient service
• Maintain high standards for food quality, cleanliness, safety, and customer experience
• Monitor operational workflows and implement improvements where needed
• Ensure opening, closing, and shift procedures are consistently followed

Team Leadership

• Recruit, train, schedule, and supervise restaurant staff
• Lead and motivate teams to achieve service and performance goals
• Conduct performance evaluations and provide coaching and development
• Foster a positive, professional, and collaborative work culture

Customer Experience

• Handle guest feedback, complaints, and service recovery professionally
• Ensure excellent hospitality and customer satisfaction at all times
• Build relationships with regular customers and support guest retention initiatives

Financial & Inventory Management

• Manage labor costs, food costs, and operating expenses
• Analyze sales reports and operational KPIs to improve profitability
• Oversee inventory ordering, stock control, and vendor coordination
• Minimize waste and implement cost-control measures

Compliance & Safety

• Ensure compliance with health, hygiene, licensing, and workplace safety regulations
• Maintain proper documentation and operational records
• Ensure all staff adhere to food handling and sanitation standards

Qualifications & Requirements

• Diploma or Bachelor's degree in Hospitality Management, Business, or related field preferred
• 3-5+ years of restaurant management or operations experience
• Strong leadership and people management skills
• Excellent communication and problem-solving abilities
• Ability to work in a fast-paced environment and manage multiple priorities
• Proficiency in POS systems, scheduling software, and inventory tools
• Flexibility to work evenings, weekends, and public holidays

Preferred Skills

• Strong financial and operational acumen
• Experience managing high-volume restaurant operations
• Customer-focused mindset with attention to detail
• Ability to train and develop high-performing teams
• Knowledge of local food safety and labor regulations

KPIs / Success Metrics

• Customer satisfaction scores
• Labor and food cost control
• Revenue growth and profitability
• Staff retention and team performance
• Compliance audit results
• Operational efficiency and service speed

Reporting Structure

Reports to: General Manager / Director of Operations
Direct Reports: Floor Supervisors, Shift Leaders, Front-of-House & Back-of-House Teams

Example Compensation Section

• Competitive salary + performance incentives
• Staff meals and employee discounts
• Medical and leave benefits
• Career growth opportunities

If you'd like, I can also tailor this into:

• a more modern startup-style JD
• luxury fine-dining version
• multi-outlet/F&B group operations role
• Singapore market version
• concise LinkedIn job post
• KPI-heavy corporate format
• hiring scorecard/interview questions version