Restaurant Manager

Responsibilities

. Coordinate daily Front of the House and Back of the House restaurant operations

. Deliver superior service and maximize customer satisfaction

. Respond efficiently and accurately to customer complaints

. Regularly review product quality and research new vendors

. Organize and supervise shifts

. Appraise staff performance and provide feedback to improve productivity

. Estimate future needs for goods, kitchen utensils and cleaning products

. Ensure compliance with sanitation and safety regulations

. Manage restaurant's good image and suggest ways to improve it

. Control operational costs and identify measures to cut waste

. Create detailed reports on weekly, monthly and annual revenues and expenses

. Promote the brand in the local community through word-of-mouth and restaurant events

. Recommend ways to reach a broader audience (e.g. discounts and social media ads)

. Train new and current employees on proper customer service practices

. Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

. Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role

. Proven customer service experience as a manager

. Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

. Familiarity with restaurant management software

. Strong leadership, motivational and people skills

. Acute financial management skills

. any diploma in Business Administration hospitality management or culinary schooling is a plus