Restaurant Host

As a Host, you are the face of the restaurant and first point of contact for visiting guests their first impression starts with you! The Host will be responsible for maintaining the flow of the restaurant, assist the service staff as needed, and engage with guests in a warm and hospitable manner, all the while embodying the MAMA Spirit.

Job Overview:

. You're a stickler for great service and catch all the little details.

. You're able to engage in natural dialogue with all guests, whether first time diners or regulars.

. Responsible for ensuring that all reservations and guest questions are answered quickly and to the MAMA standard.

. Present a clean and professional appearance at all times, representing the MAMA brand at all times.

. Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.

. Greet and make all guests feel welcomed.

. You're able to effectively work with our computer seating and reservation system.

. Responsible for the selection, training and development of key leadership personnel

within the division and its departments.

. You help wherever is needed-at MAMA we all roll up our sleeves and work together.

. You maintain a clean and tidy work-station.

. Create and maintain positive guest relations, to both returning guests and first-time

patrons.

. You handle all guest complaints and concerns promptly and adequately.

. Other duties as assigned.

Qualifications:

. A warm and friendly personality.

. Detail-oriented.

. Multi-tasker- You'll know how to balance the needs of the guests, while upholding the needs of MAMA.

. You're able to work a flexible schedule, including evenings, weekends, and Holidays.

. You're not easily stressed and perform at your best under pressure.

. Knowledge of hotel food and beverage.

. You are dependable and punctual.

. You are able to stand and walk for extended periods of time.Host

MAMA Would Love it if:

. We could enjoy a meal together and laugh along the way.

. You're passionate and creative about what you do and how you do it.

. You're an excellent communicator, both verbal and written.

. You speak more than one language.

Other Duties:

. This job description is not an exhaustive list of all the job functions that a team member may be asked to perform from time to time at the direction of the leadership team.