About the Role
We are seeking a dynamic and motivated Restaurant Captain to join our team. This role combines the operational leadership of daily restaurant activities with modern digital marketing initiatives to enhance customer engagement and brand presence. The Restaurant Captain will lead by example, ensuring smooth service, training new staff, and delivering exceptional guest experiences.
Key Responsibilities
Restaurant Operations & Service Excellence
- Supervise daily restaurant operations, ensuring smooth floor management and compliance with service standards.
- Greet and interact with guests to deliver personalized service and resolve complaints promptly.
- Oversee table assignments, reservations, and service flow to maximize efficiency.
- Maintain cleanliness, hygiene, and safety standards in line with Singapore's regulatory requirements (NEA, SFA).
Team Leadership & Training
- Train and mentor new hires on service protocols, menu knowledge, upselling techniques, and customer interaction.
- Conduct regular refresher training to ensure consistent performance across the team.
- Motivate staff to achieve service excellence and foster a positive work environment.
Customer Experience & Relationship Management
- Anticipate customer needs, preferences, and feedback to continuously enhance guest satisfaction.
- Manage special requests, VIP guests, and large bookings with attention to detail.
- Collect and analyze guest feedback to suggest service improvements.
Digital Marketing & Brand Engagement
- Manage and execute the restaurant's digital marketing campaigns across social media, email, and other platforms.
- Create engaging content (photos, videos, stories) to showcase promotions, events, and customer experiences.
- Coordinate with management on online advertising, influencer collaborations, and seasonal campaigns.
- Monitor campaign performance, online reviews, and customer engagement metrics to drive brand growth.
Administrative & Reporting
- Assist the Restaurant Manager with staff rosters, daily sales reporting, and stock coordination.
- Support in planning promotions, seasonal events, and menu launches.
- Provide insights on customer behavior and marketing ROI for continuous improvement.
Requirements
- Minimum 8-10 years of experience in F&B service, with at least 4 years in a supervisory role.
- Strong knowledge of restaurant operations, customer service, and team leadership.
- Familiarity with digital marketing tools (social media platforms, Google business profile, Meta Ads, basic analytics).
- Excellent communication and interpersonal skills.
- Ability to multitask, lead under pressure, and maintain a high level of professionalism.
- Flexibility to work evenings, weekends, and public holidays as required.
Preferred Skills
- Experience in hospitality marketing or F&B branding.
- Knowledge of POS systems and reservations software.
- Certification in food hygiene and safety (WSQ) is an advantage.
