Company Overview / Employee Value Proposition
As part of a dynamic restaurant group behind Altro Zafferano, Griglia Open Fire Italian Kitchen, and 54 Steakhouse, we are recognised among Singapore's leading dining destinations. We offer a stable and professional working environment, with opportunities for growth and career progression as the group continues to evolve.
Job Summary
Join our Casual Italian Grill restaurant in Tanjong Pagar as a Restaurant Captain / Supervisor, leading service excellence and operational efficiency to deliver memorable dining experiences and contribute to the growth of our prestigious establishments.
Responsibilities
- Lead and coordinate front-of-house service to ensure smooth and efficient restaurant operations
- Maintain and enforce high service standards consistently to enhance guest satisfaction
- Deliver attentive and proactive customer service that anticipates and fulfills guest needs
- Resolve guest issues promptly by collaborating with Service and Operations Managers to implement effective solutions
- Demonstrate comprehensive knowledge of the restaurant menu to accurately take orders and actively up-sell items
- Manage timely delivery of guest orders, minimizing delays and ensuring quality presentation
- Oversee cleanliness and organization of both front and back of house areas to uphold hygiene standards
- Prepare mise-en-place according to operational requirements to support seamless service flow
- Ensure tables are cleaned and reset promptly after each course to maintain a welcoming environment
- Participate in ongoing training programs to enhance personal skills and service knowledge
- Assist in conducting monthly inventory checks on operating equipment and supplies to support resource management
- Foster teamwork by communicating effectively with all staff levels and promoting a collaborative work culture
- Adapt to changing operational needs and demonstrate flexibility in work assignments, including weekends and public holidays
Required competencies and certifications
- Minimum 3 years of experience as a Captain or Supervisor in Food & Beverage, demonstrating leadership and operational management skills
- Strong communication skills to engage with guests and team members effectively
- Proven problem-solving abilities to address service challenges proactively
- Attention to detail in service delivery and operational tasks
- Positive attitude with motivation to contribute to team success and personal growth
- Willingness to work on weekends and public holidays
Preferred competencies and qualifications
- Diploma or certificate in Hospitality or Tourism Management
