Company Overview
OneSG Holding Pte Ltd is a trusted property management company specializing in strata living environments and condominiums. We deliver tailored services in Mechanical, Electrical & Fire Management, Building Defects, Project Management, and Energy Efficiency, supported by expert teams and digital tools.
Job Summary
You will conduct inspections, manage service providers, handle customer inquiries, and coordinate council meetings to ensure smooth property management operations and high client satisfaction.
Responsibilities
- Conduct routine inspections of building services, equipment, and facilities to ensure operational integrity
- Verify that service providers meet contract specifications and address any performance issues
- Respond promptly to emergency service breakdowns to minimize disruption
- Address customer concerns and inquiries related to moving, renovation, and payment processes with a focus on client satisfaction
- Handle internal and external stakeholder calls calmly and professionally, maintaining a positive work ethic
- Develop and apply effective strategies to manage difficult situations and resolve customer complaints
- Monitor daily service requests from subsidiary proprietors and ensure timely follow-up by the Condominium Manager
- Process renovation and moving application forms, verifying submission completeness with required supporting documents such as tenancy agreements and professional endorsements
- Check and verify Section 47 Certificates prepared by Account Executives for accuracy
- Ensure all contracts, insurance policies, certificates, and licenses are renewed before expiry to maintain compliance
- Coordinate and attend Council Meetings and Annual General Meetings, preparing notices, agendas, documents, and recording minutes accurately
- Manage and maintain organized records and files of all correspondences and documents related to property management
Preferred competencies and qualifications
- Diploma in Property Facility Management preferred
- Proficiency in Microsoft Office and Excel
- Knowledge of smart estate applications and digital payment platforms preferred
- Strong leadership and interpersonal skills with a positive work attitude
- Ability to work independently without prior experience
