We're seeking a passionate Resident Manager to oversee our cleaning operations at Changi Airport. In this role, you will manage and lead a team of cleaning staff to ensure smooth, high-quality service delivery. Join us if you're a leader who thrives under fast-paced environments, and have the drive to keep Singapore's world-class airport running at its best!
Location: Changi Airport
Working hours: 6 days per week
Responsibilities:
- Oversee day-to-day cleaning operations.
- Ensure that cleaning contracts are fulfilled to the satisfaction of clients and in accordance with agreed-upon service levels.
- Effective instruction and management of supervisors/cleaners to ensure high-quality service delivery.
- Planning of manpower, scheduling, attendance taking etc.
- Resolving all matters on site, e.g., conflict management and service recovery, preparation of incident reports.
- Oversee the servicing and maintenance of cleaning equipment.
- Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction.
- Optimize resource allocation, manage labour costs, and reduce operational inefficiencies.
- Other ad-hoc duties/projects assigned.
Requirements:
- Degree in Facilities Management or other discipline.
- At least 5 years experience in cleaning/facilities management industries, with at least 3 years in a managerial or leadership role.
- Familiarity with airport operations will be preferred.
- Must be able to work on weekends.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Must be IT savvy and able to become proficient at new software systems.
- Must be well-groomed.
- Excellent interpersonal and communications skills.
- Excellent time management.
- Strong leadership and problem-solving skills, able to work well both independently and in a team.
