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Reservations Trainee

Shangri-La Group
Singapore
0-1 Years
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Job Description

  • To have an overview of the structure, roles and responsibilities in the Reservation Department.
  • To understand all Reservations Policies and Procedures.
  • To learn thoroughly the Resort's product such as the various room types, room packages, resort facilities, Shangri-La Circle & Reservation's Standard Operating Procedure On the billing instructions.
  • To know about ISG & OTAs report handling processes:
  • Opera system
  • Book360
  • SynXis
  • To understand about the telephone call procedure, ethical and Standard Operating Procedures.
  • To understand about the Room quotation procedures via calls or emails
  • To understand on how to handle Airport transfer arrangements.
  • To understand the how to operate the systems and their code:
  • Opera system
  • Book360
  • To understand the processes to handle special request such as room decoration, storage of medication or special food items.

More Info

Job Type:
Permanent Job
Industry:
Professional Services
Role:
Reservation Manager
Function:
Hotels/restaurants
Employment Type:
Full time

About Company

Shangri-La Group

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

Job ID: 138870149

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Last Updated: 14-01-2026 11:19:26 AM
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