Job Summary
The Reservation Officer manages booking requests from guests and partners, ensuring accurate system input and up-to-date room availability across platforms. They support revenue targets through promotional packages and upselling, while adhering to policies, quality standards, and maintaining confidentiality of guest information.
Job Description
- Attend to enquiries through Reservation's hotline and email, adhering to brand service standards
- Attend to reservations made through online travel agents (OTAs) & Brand Website booking engines
- Achieve target conversion of enquiries to materialized bookings
- Perform reservations in a timely and efficient manner, upselling higher category rooms where possible
- Assist to update OTAs & Brand Website booking engines inventory and update Reservations Manager on status
- Submit reports (Daily Reports, month-end reports etc.) in a timely manner
- Ensure adherence bySales& Marketing team to Policies and Procedures of Reservations
- Make sure that files/e-files are kept up to date
- Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees
- Perform otherad-hocduties as assigned
Key Qualification
- Professional Certificate/Nitec, Diploma, Hospitality/Tourism/Hotel Management or equivalent
- Proven experience as hotel reservation agent, concierge, or experience in customer service role is an advantage
- Must have strong customer service skills
- Must have strong verbal and written communication skills
- Understanding of hotel revenue management
Diversity brings us closer to the communities we serve
Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.
