Reservations Executive (6-Month Contract)

The Reservation Executive provides support by performing reservation duties such as:

• Managing and controlling the Apartments Inventory
• Optimizing the Apartments availability to yield maximum revenue
• Creation of reservation / extension of stay in HIS
• Preparing the Confirmation Letter / Letter of Offer / Extensions to the various departments.

Primary Responsibilities for Pan Pacific Serviced Suites Beach Road (PPSSBR) & PARKROYAL Serviced Suites (PRSSIN)

Reservations

. Prepare Daily Report for PPSSBR/PRSSIN

. Managed incoming calls for reservation department and replying to any reservations enquiry.

. Check and communicate incoming reservations special request with both properties operating departments

. Tracing of signed confirmation and signed credit card authorisation forms for bookings made through phone and email.

. Check daily room assignment for bookings that came through SiteMinder.

. Process bookings coming through Brands website, Ctrip, Flight Centre and Synxis.

. Cancel bookings with invalid credit card provided.

. Reply to guest's enquiry from online booking channels

. Email to Front Office team to charge 1st night deposit / full deposit for all bookings received.

. Report to OTA website (Booking.com extranet) for unsuccessful deposit transaction

. Follow up on reported unsuccessful transaction and cancel the booking accordingly on timely manner.

. For brands website - Email to guest directly for unsuccessful deposit transaction. Send payment link. Follow up with email chaser before cancelling the reservation.

. Raise refund memo to refund deposit for cancelled bookings

. Ensure all FCM bookings are done promptly and forward confirmation numbers via FCM extranet. Ensure FCM allotments are release accordingly in HMS.

. Ensure all special requests are reflected in HMS for Front office and Housekeeping team.

. Ensure the operation team are being informed of VIP guests and notes created

. Ensure cancellation and modification received for OTAs are done promptly.

. Ensure weekly submission of Credit Notes.

. Check the un-invoiced leases list and action accordingly.

. Daily follow up on no-show bookings.

. Ensure no-show penalty is posted and charged accordingly by PA team.

. Follow up on bookings that we allow one- time change. Ensure guest revert back by the stated date.

. Check the next 7 days arrival list in Opera. Ensure all bookings are in order in HMS system.

. Check and submit Onyx Commission for PPSSBR.

Administrative:

. Process reservations that came through Sales Managers and assist Sales Team with tentative blocking and follow through by release date.

. Assist Sales Team with in-house extensions and group bookings.

. Generate e-genesis confirmation and send to booker.

. Assist Sales Team with Letter of Offer when required. (1-year lease with Diplomatic Clause)

. Generate invoice for corporate bookings and assist Sales Team with manual invoice when required.

. Generate Security Deposit Advice when required

. Generate group bookings confirmation.

Other Responsibilities

• Support and uphold the company mission, vision and values.
• Ensure usage of Pan Pacific corporate policies of business conduct.
• Comprehend company's (corporate) and property's business.
• Demonstrate and is perceived as a role model for:Ability to deal with operational complexities
  Innovative thinking
  Professional maturity
  Service mindset
  Communication effectiveness
• Understand the macro operations of all other operating department within the property.
• Proficiently co-ordinate employment and consultancy agreements.
• Support internal best practices.
• Participate in property-sponsored community events, career fairs, etc.
• Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates.
• Maintain professional business confidentiality as required.
• Perform related duties and special projects as assigned.

Pan Pacific Serviced Suite Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.