Job Description:
Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences.
- Handle reservations received via all channels timely and accurately according to SOPs
- Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience
- Maintain up-to-date information of all promotions and hotels information
- Maximize opportunities through upselling techniques
- Ensure proper filing and recording of all correspondences
- Compliance with department's related policies and procedures
- Supports management as and when required
Job Requirements:
- Minimum Diploma in any field
- Knowledge in Property Management System will be an advantage
- Proficient in MS Office, email system, reservations system will be an advantage
- Display high level of customer service
- Possess strong communication and administration skills
- Able to adapt in a fast-paced environment.
- Able to work independently as well as a team
- Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)
