Reservation Agent & Travel Host (Shifts on Weekends) ESY

. As an inbound reservations agent, you will handle travel reservations and inquiries with suppliers, including hotels, transportation providers, meal vendors, and other service partners in Singapore and other countries, where required.

. Coordinate closely with suppliers to ensure accurate bookings and smooth travel arrangements.

. You will also respond to and manage incoming emails, live chats, and phone calls regarding accommodation inquiries for inbound travels

. Enter new reservations, changes, and cancellations into various software systems.

. File guest correspondence and other reservation documentation.

. Stay updated on room rates, special offers, and promotions.

. Ensure reservations are processed efficiently and accurately.

. Process payments and send confirmation details to customers.

. Sort out issues related to bookings or reservations.

. Follow up with guests for additional required information for visa requirements or updated passports.

. Act as a liaison between the company and guests to ensure customer satisfaction.

. Provide support to customers who need to amend or cancel reservations.

. Ensure client and guest profiles are properly created, maintained, and updated.

. Monitor room sales and apply selling strategies to increase revenues.

. Maintain a high level of product knowledge to explain services and facilities to clients.

. Work with the Manager to arrange pre-payment to hotels and suppliers.

Travel Host Duties: 30-50% of the time

. Meet and greet guests at the ferry terminal upon arrival.

. Assist in the advance collection of boarding passes and luggage check-in.

. Assist with customs and immigration clearance.

. Accompany guests onboard the ferry to Batam and hand them over to the team in Batam.

. Engage with guests, answer questions, and explain the next steps in the journey.

. Troubleshoot problems that may arise and remain calm and positive.

Interested candidates, please email your resume to [Confidential Information]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted