Reservation Agent - Hybrid NJN

Tanjong Pagar

Hybrid Work Arrangement (2 to 3 days WFH)

Responsibilities

Reservation Duties: (60% - 70% of the time)

.As an inbound reservations agent, you will handle travel reservations and inquiries with suppliers, including hotels, transportation providers, meal vendors, and other service partners in Singapore and other countries, where required.

.Coordinate closely with suppliers to ensure accurate bookings and smooth travel arrangements.

.You will also respond to and manage incoming emails, live chats, and phone calls regarding accommodation inquiries for inbound travels.

.Enter new reservations, changes, and cancellations into various software systems.

.File guest correspondence and other reservation documentation.

.Stay updated on room rates, special offers, and promotions.

.Ensure reservations are processed efficiently and accurately.

.Process payments and send confirmation details to customers.

.Sort out issues related to bookings or reservations.

.Follow up with guests for additional required information for visa requirements or updated passports.

.Act as a liaison between the company and guests to ensure customer satisfaction.

.Provide support to customers who need to amend or cancel reservations.

.Ensure client and guest profiles are properly created, maintained, and updated.

.Monitor room sales and apply selling strategies to increase revenues.

.Maintain a high level of product knowledge to explain services and facilities to clients.

.Work with the Manager to arrange pre-payment to hotels and suppliers.

Travel Host Duties: (30% of the time) unless peak season then can be up to 50% of the time.

.Meet and greet guests at the ferry terminal upon arrival.

.Assist in the advance collection of boarding passes and luggage check-in.

.Assist with customs and immigration clearance.

.Accompany guests onboard the ferry to Batam and hand them over to the team in Batam.

.Engage with guests, answer questions, and explain the next steps in the journey.

.Troubleshoot problems that may arise and remain calm and positive.

Requirements

. Experience as a Reservations officer in an inbound travel agency is needed.

. Flexibility to work on a shift basis, including evenings, weekends, and public holidays.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.