Role Overview:
The Secure Distributed Cloud Renewals team is responsible for renewing subscriptions of our SaaS based services whose foundation is the Distributed Cloud Platform (XC). In this role you will be working with end customers, Customer Success Managers, channel partners, Account Executives and Solutions Specialists to ensure a timely renewal and capture growth generated during the subscription's lifetime. Secure Distributed Cloud Renewals sits in the middle of a complex and growing sales motion at F5.
What You'll Do:
- Work collaboratively with Account Executives, Solution Specialists and Customer Success Managers to renew subscriptions on time.
- Manage a portfolio of subscription renewals end-to-end, identifying and mitigating roadblocks at an early stage, ensuring a successful, on-time execution of sales stages from quota creation to final booking.
- Review and understand contract terms and conditions working closely with F5's finance and legal departments to ensure contracts are compliant.
- Review all subscriptions up for renewal on a quarterly basis for data accuracy working in partnership with Customer Success Managers.
- Communicate with channel partners and customers to ensure smooth, on-time renewals.
- Manage renewals through Salesforce, ensuring renewal status, sales stage, close dates and expected revenue are always up to date.
What You'll Bring:
- 2-5 years experience in a sales operation, inside sales or customer success role.
- Strong focus on customer satisfaction, including shown ability to lead complex sales situations to a positive resolution, involving the right resources as needed.
- Experience working in a highly collaborative, dynamic environment across local, regional, and global offices.
- Provide excellent time management skills and an ability to organize and prioritize tasks.
- Basic to moderate knowledge and understanding of parts of IT Security operations and personas.
- Maintain accurate reporting in established renewals dashboarding
- Strong interpersonal skills
- Knowledge of Salesforce, Tableau and Microsoft Excel.
- Ability to work with customers, channel partners and F5 teams across different theaters.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
