Remote Scheduler - Singapore (Vietnamese)

Work Location: Remote in Singapore

Engagement Model: Freelance / Independent Contractor

Expected Work Schedule: Approximately 4-8 hours per day, 5 days a week, with 2 days (16 hours) remote training

Expected Start Date: End of February / Beginning of March

Estimated Project Duration: 3-4 weeks depending on the task assigned

Compensation: Hourly rate of $22 USD

Language Needed: Vietnamese and English

Equipment/Devices Needed: computer, headset

DataForce is seeking a motivated Scheduler to work remotely from Singapore to schedule recording sessions for one of our Data Collection projects taking place in Singapore. As our Scheduler you will play a pivotal role in ensuring that our project runs smoothly, appointments with project participants are efficiently scheduled and managed, and deadlines are met.

Schedulers are responsible for communicating with potential participants via phone or email, as well as screening them based on defined criteria, and scheduling them based on their availability. Schedulers are also responsible for responding to pre-study participant questions, and pre-study follow-ups to encourage attendance and minimize no shows. The remote scheduler is the first point of contact between our team and study participants.

Work Responsibilities

• Screening applicants via phone calls and scheduling appointments according to availability.
• Managing the daily schedule and finding replacement participants in case of cancellations.
• Sending emails to candidates to guide them through document signing and briefly explaining the purpose of the study.
• Sending reminders to candidates to minimize no shows.
• Answering candidates inquiries via email and calls or redirecting inquiries as needed
• Providing logistics information.
• Filling the session schedule days in advance and reflecting project changes in scheduling, resource planning files, and study documentation where appropriate.
• Communicating and coordinating with the project team on a daily basis to ensure up-to-date information.

Work Requirements:

• Native fluency in Vietnamese.
• Advanced English language skills.
• Computer skills for tasks such as data entry, report generation, schedule creation and management.
• Great organizational skills needed.
• Must be extremely detail-oriented, flexible and able to shift focuses quickly.
• A computer/laptop, headset and stable internet connection to use for work on the project.
• Outstanding customer service and excellent communication skills including phone, email, and electronic media communication.
• Experience working in a team.
• Ready to support moderators, project coordinators, and managers at achieving the desired goal.

In case you have any questions about this role contact us at: [Confidential Information]

DataForce by TransPerfect is part of the TransPerfect family of companies, the world's largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide.

We offer high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our department focuses on gathering, enriching, and processing data for Machine Learning in different AI domains.

To learn more about DataForce please visit us at https://www.transperfect.com/dataforce