To repair/verify inward remittance transactions (MEPS, TT) within stipulated approved limits. Adhering to exceptions approval grid, if applicable.
To liaise with branches/business units on any discrepancy.
To ensure SLA is met at all times.
To ensure quick action/resolution in managing both internal and external customers queries, feedback and complaints.
To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
To participate in UAT/Projects as and when required.
Job Qualifications
Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS etc
Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
Proficient in Microsoft Windows applications Word, Excel & Power-point
Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
Resourceful and able to multi-task independently with confidence in time critical environment.
Personal Qualities
A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
A risk-conscious person who ensures internal controls and procedures are complied with closely.
A meticulous and accurate person with an eye for details.
A confident, diplomatic and tactful person in problem resolution and decision making.
A passionate person with customer oriented mindset and firm believer of Quality discipline.