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OCBC

Remittance Processing- Payment & E-Banking Operations (contract)

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  • Posted a month ago
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Job Description

Description

This is a contract role.

To Work On Shift Basis, When Required.

Job Functions

  • To repair/verify inward remittance transactions (MEPS, TT) within stipulated approved limits. Adhering to exceptions approval grid, if applicable.
  • To liaise with branches/business units on any discrepancy.
  • To ensure SLA is met at all times.
  • To ensure quick action/resolution in managing both internal and external customers queries, feedback and complaints.
  • To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
  • To participate in UAT/Projects as and when required.

Job Qualifications

  • Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS etc
  • Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
  • Proficient in Microsoft Windows applications Word, Excel & Power-point
  • Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
  • Resourceful and able to multi-task independently with confidence in time critical environment.

Personal Qualities

  • A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
  • A risk-conscious person who ensures internal controls and procedures are complied with closely.
  • A meticulous and accurate person with an eye for details.
  • A confident, diplomatic and tactful person in problem resolution and decision making.
  • A passionate person with customer oriented mindset and firm believer of Quality discipline.

Primary Location

Singapore

Job

Payment & e-Banking

Organization

Payment Operations

Schedule

Contractual

Full-time

Job Posting

03-Dec-2024, 5:14:17 PM

More Info

Industry:Other

Function:Payment Operations

Job Type:Permanent Job

Skills Required

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Date Posted: 19/12/2024

Job ID: 103429795

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