Steadfast Money Transfer is currently seeking Remittance Officers to join our team. This is a permanent, full-time position with a 5-day work week. Applicants should be comfortable working Sundays and some public holidays.
The Remittance Officer ensures that clients receive the highest possible standards of service at all times. Client queries are addressed and appropriate remittance services are recommended by the Remittance Officer to support the client's personal or business needs. He/She processes remittances using a computerized remittance system in an accurate and timely manner. In addition, the Remittance Officer assists in administrative tasks as assigned.
What you will do:
- Present a professional image of the company as the first point of contact with a client or potential client
- Onboard new clients according to the company's KYC policies
- Process remittances and ensure transactions comply with local and international regulations
- Promote the company's services
- Respond promptly to any queries from clients and potential clients through chat, calls and email
- Perform cashiering duties with precision
- Handle the transactions and funds with the utmost care and integrity
What you can expect:
- Opportunity for advancement on clearly defined career path
- Medical benefits
- Training and development
What you must have:
- Minimum Tertiary-level education (Diploma/Degree)
- Strong communication skills in English and 1 other language (Mandarin, Bahasa, Tagalog) to be able to serve clients from the Philippines, Indonesia and Malaysia
- Positive attitude and willingness to learn
- Motivated to find solutions
- Dedicated to seeing work to completion
- Ability to collaborate as a team-player
