Relationship Manager - Inbound

Job purpose:

The Relationship Manager Inbound is responsible for the management of client relationships of local subsidiaries of International Corporates in Singapore and in ASEAN assigned to him/her or new relationship acquired by him/her. This includes but is not limited to companies with headquarters being in Germany, Austria, and Switzerland, as well as in other countries where Commerzbank has branch presence. He/she is the first contact for his/her local clients to market these clients and cross sell the bank`s product set at client's CEO/CFO and/or Treasury/Finance Director level. Where applicable, the Relationship Manager Inbound is also required to support the relationship management matters of key clients of the portfolio, which are not directly covered by him/her as Relationship Manager. This will be pre-discussed and pre-agreed with the Relationship Manager and HoCB.

In the Relationship Manager capacity, this role conducts a shared planning and budgeting process for his/her portfolio, in close cooperation with the Lead Relationship Manager (Lead RM) and the other Client Service Team (CST) members of the respective client. In the course of his/her work, the RM Inbound will be guided by the objectives of the bank's business policy and operate within the existing guidelines, paying special attention to customers satisfaction.

He/she has to manage the customer portfolio in a value-oriented way within the strategic frame given by the respective Lead RM and at all times in a compliant manner. The RM has the necessary and relevant competencies in terms of conditions and credit business, which he/she uses in a responsible manner, in line with the guidelines and risk oriented.

Key activities Overall responsibility for the local subsidiaries of aforementioned international corporate clients assigned to the relationship manager (existing and new relationships) taking responsibility for results and focusing on value-orientated aspects.

He/she will be part of the Client Service Team (CST) together with the Lead RM, the Sector Team (where applicable) and other commercial and investment banking product specialists. Market the bank`s products (cross-selling) and ensure that all members of the CST have direct access to the local client. He/she shares knowledge and information within the CST. Align with lead RM and contribute to customer coverage strategy deduced from strategic dialogue.

Monitoring customers intensively and in a timely manner in respect of their business policy at all levels of the company (using the manager's own contacts and information, delivered via the customer service team) so that this information can be evaluated in the team and a joint response can be made, if required.

Maximise gross revenues in close collaboration with Lead RM and CST members whilst optimizing profitability (sales profit) with due attention to capital consumption / reduction (Risk Weighted Assets). Maintain appropriate CBS records to ensure timely transfer price reporting.

Origination and structuring of new facilities in close collaboration with Lead RM and CST members (with the appropriate product specialist where applicable), negotiating and documenting these facilities together with the relevant specialist and / or Legal department. Monitoring and reviewing local client relationships, their operations, exposures / risks and the markets in which clients operate as well as monitoring and reviewing client relationships and transactions to ensure the fulfillment of Commerzbank Compliance standards and guidelines. Drawing up loan approvals, e.g. applications on loans and conditions and deciding on conditions and loans within certain competences paying due regard to risk.

Taking into account all necessary data quality aspects by using the IT systems and applications made available by the bank.

Compliance / Regulatory

• Adherence to the bank's governance policies and procedures and related Compliance tasks within the 1st Line of Defence concept of the bank.
• To liaise with both internal (CVT, Compliance) and external (Client) stakeholders to complete KYC for onboardings and periodic/trigger reviews in a timely manner.
• Autonomously stay informed about latest updates for compliance and regulatory requirements in accordance to Global and Local KYC Policies/Addendums
• Acting in line with the Code of Conduct and ComWerte and especially uphold the Culture of Integrity at all times.

Formal education:
University Degree or above.

Specialist knowledge (work experience, further qualification):

CC 02

• 5-7 years of relevant working experience
• Identifying and assessing business requirements of the clients in both Credit and other products the bank offers with some guidance
• Management of the client sales team and tracking the implementation of the client plan with some guidance
• Leading the internal/external business processes with some guidance
• Recognizing the main problems and patterns in different and new situations with some guidance the analysis of problems to some certain context and the development of new solutions to some certain context with some guidance
• Active control and management of costs/revenue/quality within RM/Advisor's own work area and the identification of risks with some guidance
• Independent determination of the time frame for the fulfillment of set goals/regular tasks the development of short to medium-term plans in RM/Advisor's own area, including the forecast of the necessary resources with some guidance

CC 03

• 7-10 years of relevant working experience
• identifying and assessing business requirements of the clients, both in Credit and other products that the bank offers
• Managing client sales team and tracking the implementation of the client plan
• Leading the internal/external business processes
• Recognizing the main problems and patterns in different and new situations the analysis of problems to a large context and the development of new solutions to a large context
• Active control and management of costs/revenue/quality within RM/Advisor's own work area and the identification of risks with some guidance
• Independent determination of the time frame for the fulfillment of set goals/regular tasks the development of short to medium-term plans in RM/Advisor's own area, including the forecast of the necessary resources

Other requirements

• Language requirement (optional): German/Mandarin/Korean/Cantonese/Japanese to communicate with clients and internal stakeholders
• Language requirement: English (Highly Fluent as main language in the office)
• Client coverage experience: mandatory