About the Role
dtcpay, a licensed digital payment institution headquartered in Singapore, is seeking a driven, detail-oriented, and relationship-focused professional to join our Sales team.
As a Relationship Manager, you will play a key role in supporting and nurturing dtcpay's growing client base particularly HNW/UHNW clients and key partners through consistent, high-quality communication across digital channels.
You will work closely with the Sales Lead to strengthen client relationships, ensure satisfaction, and drive engagement, acting as a vital link between our clients and internal teams to ensure operational excellence and long-term retention.
Responsibilities
- Serve as the primary point of contact for clients through phone, WhatsApp, email, and other communication channels, providing timely and accurate support.
- Manage client relationships with a farming approach, focusing on retention, satisfaction, and growth within assigned accounts.
- Develop and execute account plans that align dtcpay's suite of payment and digital asset products (on/off-ramp, stablecoin, card, and payment gateway solutions) with client needs.
- Support client servicing and troubleshooting, ensuring smooth coordination across internal teams such as Compliance, Product, and Operations.
- Monitor transaction flow and account performance to identify opportunities for optimization and client growth.
- Assist in client onboarding and KYC/AML processes, ensuring compliance and proper documentation.
- Maintain detailed communication logs and follow-ups within CRM tools for transparency and reporting.
- Support reporting and pipeline tracking with regular updates to management on client performance and engagement metrics.
- Stay up to date with digital payment and blockchain trends to deliver value-driven insights to clients.
Requirements
- Bachelor's degree in Business, Finance, Marketing, or a related field.
- Minimum 3 years of experience in relationship management, account servicing, or backend client support, ideally within fintech, payments, or financial services.
- Strong farming and support-oriented mindset excels at maintaining and deepening long-term client relationships through consistent communication and service.
- Excellent verbal and written communication skills, with confidence in handling clients via phone, WhatsApp, and email.
- Good understanding of digital payments, blockchain, or virtual asset products preferred.
- Detail-oriented and process-driven, with the ability to coordinate across departments and follow through on client requests.
- Fluent in English and Mandarin (written and spoken) to liaise effectively with regional clients.
- Self-motivated, reliable, and comfortable working independently in a fast-paced environment.
Bonus Points
- Experience managing crypto OTC, merchant payment, or wealth management clients.
- Familiarity with CRM systems and reporting dashboards.
- Passion for fintech, digital assets, and client success through technology.
