Relationship Executive (Client Engagement & Retention)

As the Relationship Executive, you will be the cornerstone of our client engagement process, handling all inquiries, appointments, and follow-ups with professionalism and efficiency. You will be responsible for nurturing client relationships, ensuring client satisfaction, and driving client retention and renewals. This role demands a client-first mindset, strong organizational skills, and the ability to thrive in a dynamic environment.

Key Responsibilities

1. Client Inquiry Management:

. Handle email, walk-in, and call-in inquiries promptly and professionally.

. Ensure all inquiries are acknowledged and responded to within a 24-hour time frame.

2. Client Onboarding and Scheduling:

. Manage client bookings, trial sessions, and follow-up appointments in a systematic manner.

. Coordinate and schedule client sessions based on their preferences and trainer availability.

3. Client Engagement and Feedback:

. Conduct follow-ups with clients after every sessions

. Collect and address client feedback, updating the system daily.

. Maintain a client-centric approach to ensure satisfaction and loyalty.

4. Retention and Renewal:

. Drive client retention by addressing concerns and resolving complaints professionally.

. Close deals with new clients and proactively renew memberships for existing clients.

. Earn great rewards based on performance and KPI fulfillments.

5. Client Relationship Enhancement:

. Build meaningful relationships by ensuring personalized communication, including birthday greetings on behalf of FTI.

6. System and Process Management:

. Maintain accurate and up-to-date client records in the system.

. Provide regular reports and updates on client engagement and retention metrics.