About the Role
We are looking for a Regional Services Manager to lead and support a group of service and support engineers across the APAC region. The role focuses on delivering technical service excellence, supporting press-trials, providing troubleshooting expertise, and partnering with the regional sales team to ensure successful outcomes for customers in the printing industry.
Key Responsibilities
- Lead, coach, and manage a team of service and support engineers across APAC, fostering collaboration and technical excellence.
- Oversee and coordinate service delivery, including press-trials, installations, preventive maintenance, and troubleshooting.
- Support the regional sales team with customer demonstrations, technical presentations, and after-sales activities.
- Manage customer escalations and ensure timely resolution of complex technical issues.
- Provide feedback from the field to drive product improvements and strengthen customer engagement.
- Monitor service performance, team productivity, and customer satisfaction metrics across the region.
- Ensure compliance with company safety, quality, and operational standards.
Requirements
- Minimum 5 years of experience in technical services, field support, or service management, with a focus in the printing industry, knowledge of large capital printing
- Practical experience in press-trials, troubleshooting, and customer-facing technical support.
- Strong leadership potential with prior experience leading or mentoring service teams.
- Excellent communication and interpersonal skills, with the ability to work across cultures and geographies.
- Commercial awareness to support sales activities and customer interactions.
- Willingness to travel extensively across APAC.
- Degree or diploma in Engineering, Printing Technology, or a related technical field preferred.
- Open to travel (50%)
What We Offer
- A regional leadership role with exposure to diverse markets across APAC.
- The opportunity to shape and grow a high-performing service team.
- Be part of a global organization driving innovation in the printing industry.
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.
