Job Description
Company Background:
PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.
Position Summary
The Regional Strategic Account Manager (RSE) is responsible for supporting and managing strategic customer accounts across Asia Pacific by acting as a key regional coordination point between customers, Global Key Account Management (GKAM), country operations teams, and internal stakeholders.
The role focuses on driving customer satisfaction, operational excellence, service reliability, regional alignment, and continuous improvement initiatives across multiple countries within the region.
The incumbent will support regional account governance, monitor operational performance, manage customer escalations, identify operational risks, and contribute towards process standardization and business improvement initiatives. The role will also support regional business growth by identifying potential opportunities for service enhancement, operational improvement, and account expansion within assigned customer accounts.
The role requires close collaboration with Global Key Account Managers (GKAM), regional stakeholders, country operations teams, and cross-functional departments to ensure alignment between global customer expectations and regional operational execution.
This position provides strong exposure to:
- regional strategic account management
- global account governance
- supply chain operations
- cross-country coordination
- operational excellence
- strategic problem solving
- business growth support
- continuous improvement initiatives
This role is suitable for candidates who are proactive, customer-focused, willing to learn, and interested in developing a long-term career within regional strategic account management and supply chain operations.
Key Responsibilities
- Regional Customer Partnership & Strategic Support
- Support management of assigned strategic regional customer accounts across APAC
- Build and maintain strong working relationships with customers, GKAM, and internal stakeholders
- Act as a regional coordination point for operational and service-related matters
- Support regional and global customer governance activities including business reviews, operational discussions, and performance follow-up
- Understand customer operational requirements, supply chain priorities, and service expectations
- Ensure timely, professional, and proactive communication with customers and stakeholders
- Identify potential service enhancement, operational improvement, and value-added opportunities within customer accounts
- Support customer retention and long-term partnership development
- Regional Operational Excellence & Service Reliability
- Coordinate with country operations teams to ensure smooth and consistent operational execution across countries
- Monitor shipment visibility, operational milestones, and SLA performance for assigned accounts
- Ensure compliance with customer SOPs, operational requirements, and regional governance standards
- Support operational alignment and service consistency across the region
- Track operational performance and follow up on service gaps, delays, or operational concerns
- Ensure timely escalation and resolution of operational issues and customer requests
- Support operational reporting and service performance monitoring
- Strategic Thinking, Risk Management & Problem Solving
- Support investigation and resolution of operational and service-related issues
- Coordinate customer escalations and follow up on corrective actions across countries and functions
- Assist in root cause analysis (RCA) and preventive action implementation
- Identify operational risks, recurring issues, and process gaps proactively
- Support implementation of sustainable improvement and risk mitigation initiatives
- Escalate critical operational or customer risks proactively to management where necessary
- Regional Process Standardization & Continuous Improvement
- Support regional process standardization and operational alignment initiatives
- Participate in continuous improvement, automation, and digitalization projects
- Identify opportunities to improve operational efficiency, service quality, and customer experience
- Support implementation of workflow enhancements and operational best practices
- Contribute ideas and recommendations to improve regional operational effectiveness and scalability
- Support regional transformation and business improvement initiatives where required
- Business Growth & Opportunity Development
- Support regional business growth initiatives through operational and customer support activities
- Identify potential account expansion and value-added service opportunities within existing customer accounts
- Work closely with GKAM, commercial, and country teams to support customer development initiatives
- Support RFQ, implementation, onboarding, and strategic project activities where required
- Provide operational insights and recommendations that contribute towards customer retention and growth
- Support alignment between regional operational capabilities and global customer growth strategies
- Global & Cross-Functional Collaboration
- Work closely with Global Key Account Managers (GKAM), regional stakeholders, and country teams to support strategic customer objectives
- Coordinate effectively across operations, customer service, commercial, procurement, finance, and implementation teams
- Support alignment between global customer expectations and regional operational execution
- Participate actively in regional and global governance meetings, customer discussions, and strategic initiatives
- Ensure timely follow-up and ownership of assigned action items
- Foster strong teamwork, accountability, and collaboration across the region and global organization
- Maintain professionalism, responsiveness, and customer-centric support in daily operations
Job Requirements
Requirements
Education
- Bachelor's Degree in Supply Chain, Logistics, Business, or related discipline preferred
Experience
- Minimum 3-4 years of experience in logistics, freight forwarding, supply chain, customer service, or account management
- Exposure to regional or multinational customer accounts will be an advantage
- Experience in operational coordination, customer support, or strategic account environments preferred
- Candidates with strong learning attitude and regional mindset are encouraged to apply
Preferred Competencies
- Strong communication and stakeholder management skills
- Customer-focused and solution-oriented mindset
- Good coordination and multitasking capability
- Strong analytical and problem-solving skills
- Proactive, adaptable, and willing to learn
- Ability to work independently and collaboratively in a regional environment
- Good organizational and follow-up skills
- Ability to identify improvement opportunities and support business growth initiatives
- Good proficiency in Microsoft Excel and PowerPoint
Language Requirements
- Fluent in spoken and written English is required
- Proficiency in Mandarin Chinese is preferred to support coordination with regional stakeholders, customers, and operations teams across Greater China and APAC
- Strong communication and presentation skills in a multicultural business environment
What We Offer
- Exposure to strategic regional and global customer accounts
- Opportunity to work in a dynamic multinational logistics environment
- Development opportunities in regional account management, customer governance, and supply chain operations
- Structured coaching and career development support
- Collaborative and growth-oriented regional working environment
Success Profile
The successful candidate should be able to:
- coordinate effectively across countries and global stakeholders
- manage customer expectations professionally
- think proactively and identify operational risks early
- support continuous improvement and regional alignment
- identify opportunities that contribute to customer growth and business expansion
- balance operational execution with strategic customer support
- demonstrate ownership, accountability, and strong collaboration skills
