POSITION SUMMARY:
We are seeking an experienced analyst to own and optimize our regional ERP system (Finance and Trade/Logistics modules) supporting our Regional Office, based in Singapore, and our APAC markets. Key responsibilities include expert administrative support, system issue resolution, master data management, and actively driving critical system enhancements.
KEY RESPONSIBILITIES:
1) Application & ERP Support
System Administration & Master Data:
- Execute administrative support functions, including managing master data integrity within the Production environment.
- Specific tasks include supplier onboarding and vendor extension processing for the Procurement Application.
Front-Line User Support:
- Provide first and second-level support to end-users, ensuring the timely and effective resolution of all application issues and queries.
Advanced Issue Resolution & Prevention:
- Perform complex log file analysis and root cause identification for recurring or critical issues.
- Analyse, document, and track the entire issue lifecycle, including decisions, successful/unsuccessful actions, and final resolution steps.
- Evaluate documented resolutions and analyse trends to recommend and implement solutions that prevent future occurrences of similar issues.
Service & Application Improvement:
- Drive enhancements focused on early detection of incidents and faster system recovery.
- Identify and implement automation for repetitive and manual administrative tasks.
2) Data Management & Analytics
Reporting & Business Intelligence:
- Responsible for generating timely, user-centric reports and analytics that directly support and meet the needs of business stakeholders.
Data Model Design & ETL:
- Design data models and develop Extraction, Loading, and Transformation (ETL) rules based on documented user requirements.
Performance Monitoring:
- Analyze Key Performance Indicator (KPI) Metrics and monitor Service Level Agreement (SLA) fulfillment related to annual maintenance service contracts.
3) Project & Governance
- Application Improvement Projects:
- Actively participate in Business Application improvement initiatives and other ad-hoc projects.
- Provide essential user support during User Acceptance Testing (UAT) and post-implementation phases of all assigned projects.
KEY REQUIREMENTS:
- Bachelor's degree in a relevant field of study (e.g., Computer Science, Information Technology, Finance, Business Administration).
- Minimum 5 years of direct experience supporting Microsoft Dynamics AX 2009 and other business applications.
- Proven knowledge and experience supporting ERP platforms and Application Management Services solutions.
- Strong practical understanding of data structure and proficiency in SQL querying for Business Intelligence (BI) and reporting purposes.
- Strong business process understanding across Financial Accounting and Trade Logistics workflows.
- Deep systems and data experience covering procurement, financial accounting processes, and trade logistics.
- Possess strong analytical and problem-solving skills to diagnose complex application issues.
- Demonstrate strong and effective verbal and written communication skills for interacting with end-users and stakeholders.
- Self-motivated and self-confident, with a positive and proactive ability to accept and respond to technical challenges.
