Regional Partner Manager - Data Centre Cooling

The Regional Partner Manager - Data Centre Cooling role is responsible for the end-to-end deployment and expansion of managed cooling programmes across Southeast Asia, with a primary focus on data centre customers. The position will build partner capabilities, implement standardised playbooks and processes, lead cross-functional delivery teams, and ensure consistent, reliable, and commercially viable service delivery across the region.

Responsibilities

• Partnership Development: Identify, evaluate, and onboard local partners, including installers, M&E contractors, and service providers, to enable the regional delivery of cooling programmes

• Playbooks & Training: Develop and roll out standard operational playbooks, SOPs, and training modules tailored to data centre operations and uptime requirements

• Programme Delivery: Lead programme planning and execution, including site readiness, engineering coordination, installation, commissioning, and customer handover for data centre projects

• Operations & Lifecycle: Establish maintenance, monitoring, and lifecycle management processes to meet SLAs and reliability targets

• Commercial Enablement: Translate commercial models into executable programme scopes and support pricing, VOC input, and contract implementation

• Performance Management: Define programme KPIs, including uptime, MTTR, SLA compliance, and margin track performance, manage risks, and drive continuous improvement

• Cross-functional Coordination: Liaise with sales, product, engineering, and regional operations teams on customer onboarding, technical scoping, and escalation management

• Governance & Reporting: Maintain programme plans, budgets, risk registers, and regular status reports for regional leadership

• Reporting & Team:

• Reports to the Regional Services/Programme Lead

• Works with regional engineering, operations, and partner teams may supervise local project managers or programme leads. Frequent travel across Southeast Asia is expected

Requirements

• Bachelor's degree in Engineering, Facilities, Business, or a related field

• 8-10 years of experience managing regional technical service or infrastructure programmes, with demonstrable exposure to data centre or critical facility projects

• Proven ability to build and manage partner ecosystems and operationalise partner delivery models across multiple countries

• Strong programme management skills, including planning, risk management, budgeting, procurement coordination, and stakeholder engagement

• Commercial awareness of service and contract models, with experience supporting pricing and scope delivery

• Excellent communication and multicultural stakeholder management skills

• Willingness to travel within Southeast Asia

• Preferred qualifications:

• Advanced degree

• Hands-on familiarity with data centre cooling systems, chiller plants, CRAH/CRAC units, thermal management, and monitoring platforms

• Experience with service-level agreement management, digital monitoring tools, and lifecycle service models

Performance indicators

• On-time and on-budget delivery, including successful customer handovers

• Service-level agreement and uptime performance, mean time to repair, and reduction in operational incidents

• Partner onboarding speed and partner delivery quality

• Programme margin and adherence to commercial targets

• Adoption of standardised playbooks and compliance with established processes

What will make a candidate competitive

• Proven track record of delivering data centre or critical facility cooling programmes regionally

• Strong programme management discipline, commercial pragmatism, and partner management capability

• Technical familiarity with cooling infrastructure and monitoring tools

About the company

A regional industrial and infrastructure services provider delivering engineered cooling and facility support solutions across Southeast Asia. The organisation works with commercial and critical facility customers to deploy and maintain reliable cooling programmes, with an emphasis on operational delivery, partner collaboration, and scalable regional execution.

JAC Recruitment Pte. Ltd.
EA Licence: 90C3026
EA Personnel Name: Adrian Leong
EA Personnel: R26160017