Drive and manage process improvement projects as well as special strategic initiatives, including AI-driven projects, to strengthen operational capabilities and productivity.
Design and enhance key banking operational processes to deliver superior customer experience.
Track and monitor operation performances and metrics across key customer interactions.
Conduct root cause analysis to identify quality and productivity improvement areas.
Streamline standard operating procedures.
Requirements
A Bachelor's Degree in Finance, Commerce, Accounting or Business equivalent
Minimum 2 years of working experience, preferably in bank operations
Experience in driving digital solutions (such as AI solutions) would be an added advantage
Experience in process improvement projects
Experience working with cross-functional, multi-country teams
Excellent communication, planning and organizational skills
Strong analytical and quantitative skills with a solution driven mindset
Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines
High energy, self-motivated, thrives in a fast-paced start-up environment
