About the Role
This role builds and nurtures long-term, profitable relationships with our company's most important, high-value clients, acting as the primary liaison to ensure satisfaction, retention, and growth by understanding needs, coordinating internal resources, delivering tailored solutions, and identifying upsell opportunities.
What You'll Do
1. Key Account Management (MNC / Regional)
- Own and manage key MNC accounts across ASEAN and India.
- Expand account scope vertically within markets and horizontally across multiple countries
- Support onboarding of new regional accounts, ensuring smooth transition from proposal to implementation
2. Performance & Service Governance
- Monitor operational performance against agreed KPIs and Service Level Agreements (SLAs)
- Conduct regular business reviews with key clients to identify performance gaps, risks, and improvement initiatives
3. Customer Growth & Retention
- Support account retention through proactive identification of upselling, cross-selling, and renewal opportunities
- Partner with customers to drive continuous improvement initiatives and long-term value creation
4. Cross-Functional Collaboration
- Collaborate with internal teams (operations, IT & finance) to resolve issues and deliver solutions that meet customer expectations
What You'll Need
- Degree in Logistics, Sales & Marketing or related field
- 7-10 years of experience in key account management and sales, in 3PL (Contract Logistics) and freight forwarding
- Proficiency in English, strong communication and management skills
- Ability to build strong relationships with customers and internal teams
Additional Info
- This position is based in Singapore and relocation assistance is not provided.
