Drive the strategic roadmap for scaling our credit financial operations, focusing on new and existing partner integrations and own the end-to-end operational readiness
Collaborate with product, risk, and operations teams across local and regional offices to translate business goals into scalable technical solutions that are scalable, reliable, and can drive capital and operational efficiency
Design and implement control frameworks and SOPs across credit operations to align with internal risk, compliance, and audit requirements
Identify control gaps and optimise operational processes and workflows in coordination with product, risk, and operations teams
Support readiness for internal audits and regulatory reviews by ensuring proper documentation and process adherence
Act as the subject matter expert and key escalation point for complex operational issues, leading incident response and proactive risk mitigation
Identify and lead cross-functional initiatives to roll out process improvements and new control mechanisms
Leverage data (e.g., operational metrics, customer complaints) to uncover insights and drive decisions
Requirements
Bachelor's degree in Business, Finance, Engineering, or a related field
Minimum 2 years of experience in internal audit, internal controls, or PMO roles in fintech, banking, or regulated industries
Strong understanding of control design, governance, and risk management principles
Comfortable working with data (e.g., dashboards, root cause analysis) to support decision-making
Experience with automation tools or process analytics would be strongly preferred
Highly organized, structured thinker with good documentation skills
Collaborative and adaptable; able to work across time zones and market environments
Familiarity with LATAM/ Brazil financial regulations or operational contexts is a plus
