Regional High Harm Policy Manager - Philippines and Indonesia - Trust and Safety

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Job highlights

Positive team atmosphere, Career growth opportunity

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Responsibilities

About the team: Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our Users and Content Creators to enjoy and express themselves. Specifically, the Regional High Harm Policy team is made up of expert policy ambassadors that drive a safe and joyful creator experience across policy, product development, and risk mitigation. We ensure that our Community Guidelines and policy principles are effectuated in all of the communities they serve. We are doubling down in our investment to minimize our highest harm areas that require local context and expertise across all features. Our goal is to ensure Bytedance products are safe and welcoming for a diversity of people, communities, and ideas. The team is working on investing in policy interventions that can efficiently address our highest severity harms across all feature sets. We are responsible for developing specialized policy enforcement strategies to enhance our ability to efficiently and accurately detect and remove high-harm content.

What will I be doing

• Draft, analyse and update policy documentation for Southeast Asian markets, which includes Philippines and/or Indonesia, by leveraging local insights which are in line with our global approach to Trust and Safety
• Formulate policy enforcement strategies for high-harm areas such as Hate, Violent Behaviors and Dangerous Actors, Mental Health, Integrity and Authenticity and Human Exploitation, specific to the Southeast Asian markets under your charge
• Oversee the creation and maintenance of policy guidance and occasional training documents for the Philippines and/or Indonesia market and for high-harm policy areas, for moderators and other internal Trust and Safety teams
• Act as the policy point of contact for Philippines and/or Indonesia, in coordination with regional and global stakeholders, and respond to content related issues that might arise- Manage cross functional relationships with senior regional stakeholders. Collaborate with Policy, Product, Operations, Legal, Public Policy and Public Relations teams to build consensus on, and evolve, content policies where necessary
• Work closely with cross-functional partners and external experts to stay up-to-date on emerging social media trends in Philippines and/or Indonesia, to predict and prevent content violations of TikTok's Community Guidelines.

Qualifications

Minimum Qualifications

• 4+ years experience in policy development, enforcement operations, public policy, or escalations management, preferably within technology, digital platforms, or trust & safety environments. Experience should demonstrate measurable contributions such as improving policy accuracy, reducing error rates, or strengthening governance workflows.
• Demonstrated market knowledge of the Philippines or Indonesia, including socio-cultural norms, emerging online safety trends, and regulatory or public discourse impacting content policy. Experience applying this market understanding to improve decision accuracy or stakeholder alignment is valued.
• Professional proficiency in Tagalog or Bahasa Indonesia, with proven experience using the language in professional environments to review content, assess market-specific risks, support stakeholders, or ensure accurate interpretation of local context and nuances.
• Proven ability to analyse complex or ambiguous cases and produce principled, defensible, and well-structured policy assessments, supported by evidence, precedent, and risk evaluation.
• Strong written and verbal communication skills, demonstrated through preparing policy rationales, writing case assessments, presenting recommendations, or briefing cross-functional teams on sensitive or high-impact issues.
• Demonstrated interest in how technology, media trends, and cultural behaviours influence online safety, policy design, or user risk patterns, with practical examples of incorporating these insights into daily decision-making.

Preferred Qualifications

• Experience operating in a high-tempo, dynamic environment, with examples of managing fluctuating case volumes, tight SLAs, or rapid policy changes while maintaining quality and consistency.
• Proven ability to prioritise and execute across multiple workstreams such as daily case assessments, project deliverables, stakeholder requests, and market reviews while meeting deadlines and maintaining output quality.
• Track record of being collaborative, adaptive, and solution-oriented, demonstrated by working effectively with cross-functional partners (e.g., Legal, Product, Operations, Public Policy) and contributing to team goals, process improvements, or knowledge-sharing initiatives.