How You Will Make An Impact
Reporting to the Regional Ecommerce Operations Assistant Manager, you will assist in end-to-end operations of both Cartier Ecommerce (Ecom) Operations and Staff Sales Process in SEAO region.
Your Key Responsibilities Include
Staff Sales Order Management
- Act as the primary point of contact for all internal staff purchases across SEAO
- Manage end-to-end fulfilment of orders for all staff sales
- Handle staff inquiries on stock availability, delivery lead time
- Manage stock transfers between networks and markets to fulfil staff sales orders
- Coordinate with logistics and warehouse team for final mile deliveries
- Maintain accurate records in SAP to ensure all pricing, discounts and shipping details are correctly applied
- Work with HQ on catalogues and prices updates and ensure accuracy across all markets
E-Commerce Sales Order Management
- Support daily Ecom operations by handling delivery inquiries and ad-hoc requests from CRC
- Coordinate with warehouse and logistics to ensure timely dispatch and delivery
- Manage packaging replenishments across markets according to their needs
- Monitor and manage stock transfers from other networks to fulfil Ecom firm orders
- Create purchase orders for HQ and monitor delivery to ensure timely receipt in SEAO
- Maintain accurate inventory on all platforms, especially for markets with manual flows to ensure stock optimization on the websites
- Proactively monitor automated workflows to prevent bottlenecks
Data Integrity & Reporting
- Maintain meticulous records of all transactions and operational KPIs
- Update weekly and monthly reports on order volumes, and statuses of open orders
- Identify bottlenecks and propose improvements to workflows
Your Profile/Key Skills
- 1 to 3 years of experience in e-commerce operations, supply chain or related functions, with experience managing regional scope
- Familiarity with ERP systems (SAP) and e-commerce backend is a significant advantage
- Strong organizational skills, including multitasking, planning, and prioritization
- Good interpersonal and communication skills (verbal and written)
- Exhibit excellent attention to detail and apply structured approach to problem-solving
- Resilient under pressure and skillfully handling competing deadlines
- Able to collaborate with diverse stakeholders across functions
