Regional E-commerce Operations Coordinator

Staff Sales Order Management

• Act as the primary point of contact for all internal staff purchases across SEAO

• Manage end-to-end fulfilment of orders for all staff sales

• Handle staff inquiries on stock availability, delivery lead time

• Manage stock transfers between networks and markets to fulfil staff sales orders

• Coordinate with logistics and warehouse team for final mile deliveries

• Maintain accurate records in SAP to ensure all pricing, discounts and shipping details are correctly applied

• Work with HQ on catalogues and prices updates and ensure accuracy across all markets

E-Commerce Sales Order Management

• Support daily Ecom operations by handling delivery inquiries and ad-hoc requests from CRC

• Coordinate with warehouse and logistics to ensure timely dispatch and delivery

• Manage packaging replenishments across markets according to their needs

• Monitor and manage stock transfers from other networks to fulfil Ecom firm orders

• Create purchase orders for HQ and monitor delivery to ensure timely receipt in SEAO

• Maintain accurate inventory on all platforms, especially for markets with manual flows to ensure stock optimization on the websites

• Proactively monitor automated workflows to prevent bottlenecks

Data Integrity & Reporting

• Maintain meticulous records of all transactions and operational KPIs

• Update weekly and monthly reports on order volumes, and statuses of open orders

• Identify bottlenecks and propose improvements to workflows