About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you'll get to:
- Develop and execute go-to-market strategies to drive growth across South Asia markets, focusing on overall business performance and customer experience.
- Identify opportunities to improve platform performance, user journeys, and conversion across key travel use cases.
- Own and monitor market performance, delivering data-driven insights and actionable recommendations to headquarters.
- Partner closely with cross-functional teams across Flights, Hotels, and Vacation businesses (commercial, product, operations) to enhance end-to-end platform experience.
- Analyse product and business performance using data and BI tools, continuously optimizing conversion, supply quality, and user engagement.
- Drive execution of regional initiatives in alignment with global strategy and local market dynamics.
- Build and maintain strong stakeholder relationships across local and global teams while ensuring compliance with relevant regulations and operational standards.
- Stay up to date with industry trends, customer behavior, and competitive dynamics across South Asia markets.
What you'll Need to Succeed:
- 8+ years of experience in travel, e-commerce, or digital industries, preferably in fast-paced or high-growth environments.
- Strong understanding of the South Asia travel landscape, including cross-border and regional dynamics.
- Experience in growth, partnership, commercial, product, or general management roles with a strong analytical mindset (marketing experience is a plus, but not the core focus).
- Proven ability to translate data into actionable business insights and drive measurable outcomes.
- Excellent communication, stakeholder management, and leadership skills.
- Demonstrated ability to work cross-functionally and influence multiple teams across markets.
- Willingness and ability to travel frequently — approximately 50% of time across APAC markets.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
