Job Description
We are looking for an experienced Customer & Technical Service Operations Manager to lead service delivery, technical support and customer operations for a specialist capitalequipment portfolio across Singapore and the wider AsiaPacific region. This role combines people leadership, technical depth and customerfacing engagement, ensuring a consistent, highquality service experience while supporting commercial growth.
The ideal candidate brings strong technical fundamentalsparticularly in hydrogen peroxide vapour (HPV) technology, electromechanical systems and PLCcontrolled equipmentalongside the ability to lead a multidisciplinary team and collaborate effectively in a regional and global environment.
What You'll Do
- Lead customer service and technical service operations across the region, ensuring a consistent and exceptional customer experience.
- Oversee installation, qualification, validation, service, repair and calibration activities for complex equipment.
- Provide technical support and equipment recommendations during customer discussions and sales meetings.
- Manage customer escalations, claims and complex service cases as the central point of coordination.
- Lead, coach and develop a team of service engineers, technicians (56) and a customerservice representative.
- Work with global operations and training teams to embed best practices and ensure the local team maintains required certifications.
- Plan and optimise service resources to meet customer needs, safety expectations and business targets.
- Promote high standards in field service execution, quality, safety and customer communication.
- Use digital tools to enhance service effectiveness, support field activities and strengthen operational performance.
- Oversee local HO filling operations and liaise with global supplychain counterparts.
- Drive continuous improvement using customer feedback, operational data and field insights.
What You Bring
- Bachelor's degree in business, engineering or a related technical discipline.
- 810+ years of experience in customer service operations, technical service or field service leadership.
- Proven leadership experience managing diverse technical teams in regulated or equipmentheavy environments.
- Strong technical fundamentals, including knowledge of HPV systems, PLCs, HMIs, control systems and electromechanical equipment.
- Experience providing technical recommendations to customers and supporting sales engagements.
- Strong communication, collaboration and decisionmaking abilities with comfort working in a global matrix structure.
- Experience with calibration, pressure testing or HEPA filter testing is an advantage.
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
