Regional Customer Service Specialist (Polymers & Chemicals)

Job Type: Full Time / Permanent

Location: Singapore

Job Summary:

We are seeking an experienced Customer Service Specialist to oversee end-to-end commercial operations and order management for regional polyolefin and chemical supply chains out of Singapore.

Key Responsibilities:

• Order Management (Order-to-Cash): Process, execute, and track customer orders in SAP from order entry through to shipment delivery and invoicing.

• Supply Chain & Logistics Alignment: Coordinate with global supply chain teams, ocean carriers, freight forwarders, and regional warehouses to ensure timely fulfillment of bulk polymer shipments.

• Documentation & Commercial Compliance: Handle export/import documentation, Letters of Credit (L/C) review, trade compliance checks, and customer billing accuracy.

• Customer Interface: Serve as the primary point of contact for regional key accounts and plastic converters, addressing commercial inquiries, order status updates, and service requests.

• Claims & Issue Resolution: Manage delivery disruptions, product quality complaints, and invoice discrepancies, ensuring prompt resolution in coordination with internal stakeholders.

Requirements:

• Education: Diploma or Degree in Supply Chain, Business Administration, International Trade, or a related field.

• Experience: Minimum 3-5+ years of customer service, trade execution, or order-to-cash experience within the chemicals, petrochemicals, or polymer trading sector.

• Systems: Proficient in SAP (SD/MM modules) and MS Office suite.

• Competencies: Strong understanding of international trade terms (Incoterms), shipping documentation, and multi-country logistics management. High attention to detail with strong problem-solving skills.